Getting to know service views
Service views decompose applications or services into their components and/or their dependencies. They provide a true representation of the application architecture components or functions and also show how the data flows through various systems and dependencies. Service maps can act as an end-to-end blueprint of a service, which will help teams understand various touchpoints, stakeholders, and dependencies at play for any service.
Depending on the use case, there are different types of service maps, from more simple user service maps for understanding the customer experience to a more complicated technical blueprint that is used to monitor and operate a service or an application.
In general, four types of service maps are required to attain observability. Let’s look at them in detail next.
User experience maps
The user experience view focuses on the end customer’s experience of any service. This can be a simple measure of availability...
