Voice policies

Lync voice policies limit Enterprise Voice functionality available to users (Voice Policy Entitlements) and authorized types of calls (PSTN Usages).

The policies define the following for each user, site, or organization that is assigned the policy:

• A set of Enterprise Voice features that can be enabled or disabled

• A definition of authorized calls made by the PSTN usage records

Voice policies are configured after selecting a voice route in the Voice Routing section, as we can see in the following screenshot. The available scopes for every voice policy are User, Site, and Global (a default Global policy is created during the installation phase) with the logic we have already seen of the most specific policy that will be applied over the other ones.

The features we can configure in the policy are the ones we can see in the following screenshot:

The default situation is the one depicted in the previous screenshot: call forwarding, delegation, call transfer, simultaneous ringing, team...