Designing the solution
Building an automation takes a lot of investment from a time and material perspective, so we must ensure that any automation deployed in a production environment is designed in a manner that incentivizes the end users of the business to continue using the automation. Focusing on the end user when designing the solution includes the following:
- Choosing the correct automation type
- Designing for the best user experience
By building an automation that's easy for the end user to interact with and understand, we can achieve our forecasted benefits, as the end user has a positive experience when interacting with the automation.
Choosing the correct automation type
When considering the design of a cognitive automation, one of the first decisions encountered is what automation type to leverage. With robotic process automation, there are two types of automation that impact the way end users interact with automation: attended and unattended...