Summary

This chapter explained the critical role of measuring progress and outcomes within organizations, with a focus on continuous testing, quality, security, and feedback. It began by emphasizing the importance of establishing effective measures to track how well organizations performed and adapted as they grew more complex. The chapter explained the fundamentals of different kinds of measurements, providing a basis for understanding what makes an effective metric and how metrics should align with an organization’s goals.

As the chapter progressed, it offered detailed guidance on selecting the right metrics for both outcomes and progress. This section highlighted the importance of distinguishing between metrics that simply provide data and those that can truly drive transformative changes within processes.

We then offered practical advice on implementing these metrics through well-designed metrics systems and dashboards. This included how to present data in a way that...