Post implementation

The post implementation phase of the implementation covers snaglists, finalizing documentation, maintenance, and user training, as follows:

Finishing off the project and closure

It is critical that the action points of the project are resolved as quickly as possible. Action points may be to revisit some areas, to extend in certain areas, or to address issues which presented themselves that were not thought of. Usually this happens when the process that users actually follow is different from the design discussions, or when what users say and do are practically different, either due to their point of reference being a legacy system, or out of pure habit. Any issues with a business process must be resolved in the system and users must agree to the new process even if it is amended after go-live for some reason.

Change management of production environments

A well thought through and practical change management process must be implemented after go-live to ensure that the risk...