IT Management
The monitoring, administration, and control of an organization’s IT assets are referred to as IT management. The primary goal of IT management is to make sure that IT assets are working properly and efficiently. IT management also aims to align the performance of IT assets in accordance with business requirements. The following topics are covered in this chapter:
- IT resource management (training, scheduling, and time-reporting terms and conditions of employment)
- IT service provider acquisition and management
IT performance monitoring and reporting
- Quality assurance and quality management in IT
In this chapter, CISA aspirants will learn about and come to understand the practical aspects of IT resource management, including managing third-party risks and various aspects of the performance-monitoring process and identifying opportunities for improvements.
