Change Management
Change management in IT refers to the structured process of planning, implementing, and controlling changes to the IT environment within an organization. It is a crucial aspect of IT service management that aims to ensure that changes are introduced in a way that minimizes risk, maintains system reliability, and aligns with business objectives. The primary goal of IT change management is to implement changes with minimal disruption to services and to prevent negative impacts on the organization’s IT infrastructure.
ISO 27001:2013 integrates change management requirements into Information Security Management Systems (ISMSs). ISO/IEC 20000-1:2018 encompasses change management requirements within the framework of IT Service Management (ITSM). Similarly, ISO 9001:2015 addresses change management within the scope of Quality Management Systems (QMSs).
The change management process typically involves several key stages:
- Request for Change (RFC): The...
