Find the direct path to initial success

Voice control and CUI are not that new. There were a few attempts in the past to make them possible and even the good old Nokia feature phones had voice control capabilities. However, since the technology was still immature, most of those trials didn't succeed. With zero patience for failure, after one or two unsuccessful tries, users just moved on or fell back to the web or mobile apps.

Interactive voice response (IVR) systems are also a good example of a voice-controlled solution and a promising idea with a really bad implementation. In fact, more than 80% of IVR users say they hate the experience (https://www.nice.com/engage/blog/Everybody-Hates-IVR-2183). So how do we find the direct path to success?

Note

#1

Help your users to ask the right questions.

Although this sounds obvious, it is actually crucial to the success of your chatbot or voicebot. I learned that when I initially set up my Amazon Echo device at home. Using a complementary mobile app...