Practical tips for success

The following are a few tips that are specifically useful during solution design and functional documentation:

• The complete business process from end to end by function. For example, let’s say you have three functions – Account Management, Campaign Management, and Quote Management. Here, you should use three end-to-end process flows.
• Capture all the steps, manual or automated. Remember, process flows are system agnostic and not all steps can be automated in one release. A manual process in one release can be an automated process in a future release.
• Create process flows with input from key team members. Incorporate feedback, finalize the flow, and get agreement from this core team. All members should be on board with the overall solution design before actual development work is started.
• The functional document is the main point of reference document for the technical and testing teams. Make sure enough details are captured...