Identifying gaps and improvement/automation opportunities

So far, we have created the current “as-is” process. We have a pretty good understanding of how things work. Now, let us see how we can identify bottlenecks and improvement opportunities in our existing process and refine the process flow.

Before we finalize the prioritization of this list of requirements, we have another iterative task of mapping them to the process flow steps that we created so far. Let us see how we can do this:

1. Map each requirement to one or more of the activities from the “as-is” process flow.
2. Sometimes, one requirement may map to more than one activity or set of tasks. For example, creating an account record generates an email to the owner of the record, as well as sends the data via web service call to your backend KYC system.
3. Not all requirements will map to the current process. This is expected as the new requirements mean new functionality that the business...