Chapter 1. Feedback Fundamentals

	"Techniques are many, principles are few. Techniques vary, principles never do."
	--(Source unknown)

The purpose of this chapter is to give you some guiding principles that you can apply right away when you need to deliver feedback. This is most likely a new area for you to explore as a recently promoted manager; you have probably had feedback yourself with varying degrees of quality, but now is the time for you to start to deliver your own feedback messages to your staff. Typical examples could be:

• Commenting on the quality of a finished piece of work

• Assessing someone's overall results at the end of an operational quarter

• Helping someone improve their leadership behaviors at work

• Correcting someone who isn't adhering to organizational policy

In this chapter, you will learn how to deliver feedback using the following principles within EARSHOT:

• Evidence-based

• Activity-focused

• Results-orientated

• Specific

• Honesty

• Only positive language

• Timed well