Self-assessment
As in the previous chapters, review these self-assessment questions and think about how you would handle each of these situations:
- One week into a new client’s implementation, you set up the first data migration call with their project leaders. You explain what your contract says is included in the scope of work for your team, which is just consulting on this topic. You start to explain what the client will need to do to ensure a successful migration, but the client gets mad and suggests they were told you would be handling the data migration process. Their team will not have time for this, and they have no experience. How should you handle this?
- Your team is helping a client with their migration testing in a sandbox account. They try to bring in a set of 100 customers, but a lot of errors are reported by the CSV import job. These errors are mostly about the phone numbers and email addresses being in an incorrect format, but many other problems...
