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Empowering Organizations with Power Virtual Agents

You're reading from Empowering Organizations with Power Virtual Agents A practical guide to building intelligent chatbots with Microsoft Power Platform

Product type Paperback

Published in Aug 2021

Publisher Packt

ISBN-13 9781801074742

Length 246 pages

Edition 1st Edition

Tools

Microsoft Power Virtual Agents

Concepts

Chatbots

Author (1):

Nicolae Tarla

View More author details

Table of Contents (18) Chapters

Preface

1. Section 1: An Introduction to Power Virtual Agents

2. Chapter 1: Introducing Power Virtual Agents FREE CHAPTER

3. Chapter 2: Licensing for Power Virtual Agents

4. Chapter 3: Building Your First Power Virtual Agent Chatbot

5. Section 2: Leveraging Power Virtual Agents on Your Website

6. Chapter 4: Creating a Power Virtual Agent for Your Website

7. Chapter 5: Integrating a Power Virtual Agent into Your Website

8. Chapter 6: Handling Authentication and Personalization

9. Section 3: Leveraging Power Virtual Agents in Teams

10. Chapter 7: Building a Power Virtual Agents Application for Teams

11. Chapter 8: Integrating the Power Virtual Agent into Teams

12. Chapter 9: Serving Information from Various Sources

13. Section 4: Best Practices for Power Virtual Agents

14. Chapter 10: Power Virtual Agents Governance

15. Chapter 11: Power Virtual Agents Best Practices

16. Chapter 12: Power Virtual Agents Administration

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Chapter 1: Introducing Power Virtual Agents

Welcome to a new adventure. You might have encountered various incarnations of chatbots over the years but not even realize what they are or how they work. This book is about to change all of that.

This is not a new topic or a fashionable episode in technology that will fade away. The time is now to start adopting these capabilities and putting your organization on the path to success.

In this chapter, we will focus on a historical overview of chatbots. We will be touching on the following:

What is a chatbot?
What is Power Virtual Agents?
How does Power Virtual Agents add value?
How does licensing work for chatbots?

Grab a coffee and let's get going.

You have been reading a chapter from

Empowering Organizations with Power Virtual Agents

Published in: Aug 2021

Publisher: Packt

ISBN-13: 9781801074742

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Authors (1)

Nicolae Tarla

Nicolae Tarla

Nicolae Tarla is an Independent Consultant focused on business transformation, enterprise architecture, and digital transformation. He has architected and implemented business solutions for over 15 years for private and public sectors, at both enterprise and SMB level. With a passion for CRM, he has touched multiple platforms during his career and continues to recommend the best business solutions for clients. He was awarded the Microsoft MVP for four consecutive years. He is actively involved with the leadership team for the local D365UG and participates in organizing the local D365 Saturday events. He continues to share his knowledge through his personal blog and other channels.

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