Summary
Planning for an incident is critical. Equally critical is the proper management of an incident. This involves several elements that each CSIRT must address during the life of an incident.
Proper logistics provide the necessary elements for the CSIRT to function. Having strategies to communicate incident information to leadership, third parties, and customers keeps these stakeholders informed, lessens speculation, and ensures that compliance requirements are met. Incident investigation allows the CSIRT to properly identify the attack and the scope and limit damage via a proper containment strategy. Finally, these elements are all part of eradicating an adversary’s ability to access a network and helping an organization to return to normal. As we stated at the beginning of this book, everyone has a plan until they get hit in the face. The real value of a CSIRT to an organization is not in the plans and playbooks, but in how well they perform when an incident occurs...