Summary and key takeaways
By reflecting on the MDM journey within such a large and capable enterprise as Microsoft, we have learned that success lies not within powerful engineering, endless budgets, or other perceived benefits of a top enterprise company – and not even with alignment with business needs.
This is a difficult balance for leadership practitioners to navigate and connect multiple interested parties within the company to lead to a common, foundational solution. This path has likely more failures than success and might not be for everyone.
Takeaway #1 – start small, with high relevance
Since MDM implementation work is typically very lengthy, even when successful, it is advisable to start small with a few high-relevance, mid-sized cases and emphasize progress over perfection. Cleanly and quickly winning the trust of the business stakeholders will ensure continuous support and appreciation of the work.
