Our wins – embracing outsourcing as a key enabler

Embarking on the journey to establish a global outsourced data operation involves several crucial learnings and principles.

Here, I will depict some core wins and capabilities we learned as we built our outsourcing strategy.

One must approach this mission not as a mere delegation of tasks but as a strategic partnership. We wanted to partner and provide full enablement, rather than focusing on pushing over the execution and taking us off the work. It’s vital to start slowly, yet with a firm commitment to success. This commitment will lay the groundwork for scalability and long-term benefits. We learned not to hurry but to be patient and invest in education. It paid off across many deliverables later, as people on the outsourcing side felt confident that they knew our business, our needs, and the way we work.

Assessing the best candidate processes for outsourcing was obviously very important. Here, again, we played...