Understanding Outsourcing and Cloud Contract Design
Outsourcing and cloud contract design are integral components of modern business strategies, involving the delegation of certain functions or services to external parties through contractual agreements. Outsourcing is a business practice where an organization contracts out certain tasks, functions, or processes to external service providers rather than handling them in-house. These tasks can range from customer support and IT services to manufacturing and back-office operations.
Business Requirements
When engaging with a CSP, organizations must articulate their business requirements clearly through various contractual documents to establish terms, conditions, and expectations for the services provided.
- SLA: An SLA delineates agreed-upon service levels, performance benchmarks, and support expectations from the CSP. It defines measurable metrics such as uptime, response times, and resolution times, along with delineating...
