Managing Communications
In this chapter, you’ll learn the essential principles of communication with key stakeholders in cloud services, addressing both cloud providers and customers. Emphasizing transparency and efficiency, this chapter covers identifying target audiences, defining clear messages, determining optimal timing, stating communication purposes, and selecting appropriate channels. You will explore tailored communication strategies and focus on the importance of proactive engagement, clear expectations, and ongoing collaboration to ensure success and compliance in the dynamic landscape of cloud services.
By the end of this chapter, you will be able to confidently answer questions on managing communications with vendors, customers, partners, regulators, and other stakeholders.
