Introducing the full mock scenario – Packt Pioneer Auto
Packt Pioneer Auto (PPA) is a global car rental company that provides services to end customers in AMER, EMEA, and APAC. PPA operates in 50 major cities across 10 different countries, including Italy, Spain, France, Australia, Japan, the USA, and the UK. In each city, there is an average of 5,000 cars available for rental through the PPA offices. Each city has an average of 10 offices.
PPA allows its customers to pre-book their car rental up to 3 months upfront. Historically, they used their call center to handle customer bookings, but they are looking to modernize their services. Customers can also walk into any of PPA's offices to rent an available car directly.
PPA has around 1 million registered users globally, with an average of 10 million car rentals every year.
PPA works with a network of partners to clean, repair, and maintain their fleet of cars. Each car is fitted with a modern GPS tracking device...
