Case studies
In my experience, human change management is a vital part of any Enterprise Resource Planning (ERP) project. In this next section, we’ll look at two different projects I participated in. In one project, the company did a really good job of preparing the staff for the upcoming changes. In the other, the company wasn’t as good.
Case study 1 – the bad project
A medium-sized manufacturing company decided to deploy a new ERP system to streamline their operations. The company’s IT department spent months evaluating different ERP software options and decided to implement a cloud-based ERP system. Specifically, they decided on D365 F&SCM. They also selected a couple of different ISV solutions to extend the capabilities of the D365 system.
The company already had an outdated and very heavily customized ERP system. They had no system for warehouse management on their manufacturing lines, and no simple way to know where any items were located...
