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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Retrieving required information

The solution requires our Connect instance ID. This ID is needed to grant access to the Lambda functions from Connect. Otherwise, it won't execute the function. If you recall, we have captured the instance ID for Connect before. If you don't have it handy, you can get it from the Overview section in the AWS console for Connect.

Access the Connect console in AWS. Locate your instance in the list of Connect deployments. Click on the link in the first column as shown in Figure 8.2:

Figure 8.2 – Connect instances

You can see in Figure 8.3 the ARN for your instance. The instance ID is the UID located after the /. Save this information for use later:

Figure 8.3 – Instance ID

In this sample integration solution, all we need is the instance ID. I've hardcoded everything else into the template that would be necessary. However, if this were a homegrown solution, you would need more...

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