Summary
Your call center is starting to take shape now. This chapter is the first that dives into the new capabilities that Connect has to offer over existing on-premises systems. We covered the Connect contact flow modifications and the creation of the bot itself through the AWS console. You can use this same knowledge to create bots for other applications and websites—it's not just Connect-specific.
We will be creating more advanced bots later when we talk about enterprise application integrations in the next chapter. These will play a key role in how those integrations operate. This chapter lays a great foundation to build upon as we progress through the book.
