Chapter 5. Telephone Communication

Verbal communication is complicated in its own right. It has a number of spokes that make it seem effective—the words spoken, voice intonation, body language, and facial expressions to state a few. Going by the quality definition as stated in Chapter 1, Communication Training, face-to-face communication where the communicator and recipients sit across physically from one another is the best form of verbal communication as the communicator gets an opportunity to communicate using all the aspects of verbal communication—spoken words, tone, body language, and facial expressions. But is it practical these days? With widening workforces and serving customers across continents, does it make logical sense for people to be physically present in a room for every meeting?

There needs to be a compromise made to make pragmatic sense of communication. The compromise comes in the form of telephones, where the communicator has only the spoken words and the voice tone to...