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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

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Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Summary

The FB Messenger platform offers developers and businesses a huge opportunity to communicate with their clients and increase their automated customer support and services, leveraging an existing communication environment that doesn't require the end user to get familiar with new technologies or solutions. However, the development tools that FB is offering today should become more mature and robust, and I expect to see a tighter integration of Wit.ai with the FB Messenger platform in the near future. FB's failure to provide an easy-to-use tool to develop its bots gave rise to some startup companies bridging this need by offering aesthetically pleasing and user-friendly interfaces that are available for non-developers as well.

While it started out with a great vision and mission, in practice, FB Messenger failed to deliver an advanced conversational experience and pushed the industry back into the classic web graphic UI, controlled by menus and pre-made selections.

As...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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