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Voicebot and Chatbot Design

You're reading from Voicebot and Chatbot Design Flexible conversational interfaces with Amazon Alexa, Google Home, and Facebook Messenger

Product type Paperback

Published in Sep 2018

Publisher Packt

ISBN-13 9781789139624

Length 296 pages

Edition 1st Edition

Languages

JavaScript

Concepts

Design

Author (1):

Rachel Batish

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Table of Contents (14) Chapters

Preface

1. Conversational UI is our Future

2. How Not to Build Your Next Chat and Voicebots FREE CHAPTER

3. Building a Killer Conversational App

4. Designing for Amazon Alexa and Google Home

5. Designing a Facebook Messenger Chatbot

6. Contextual Design – Can We Make a Bot Feel More Human?

7. Building Personalities – Your Bot Can Be a Better Human

8. A View into Vertical-Specific Bots – Financial Institutions

9. Travel and E-Commerce Bots – Use Cases and Implementation

10. Conversational Design Project – A Step-By-Step Guide

11. Summary

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Index

Chapter 4. Designing for Amazon Alexa and Google Home

In Chapter 2, How Not to Build Your Next Chat and Voicebots, we talked about the emergence of voice solutions over the last couple of years and the differences between designing chat and voice applications. We saw that even though voice is not new to us, its capabilities until recently were limited mostly to IVR systems and recorded messages. It was far from being a conversational communication, but with new voice-enabled devices, including Amazon Echo and Google Home, things started shifting.

In Chapter 3, Building a Killer Conversational App, we looked at five tips for building a killer conversational application reflecting both voice and chat applications.

In this chapter, we will focus on voice design and, more specifically, on Amazon Alexa and Google Home. We will review both technical and voice UX recommendations and provide some examples. We will start by reviewing the different devices and operating...

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Authors (1)

Rachel Batish

Rachel Batish

Rachel Batish is the co-founder and CRO of Conversation.one, the build-once deploy-everywhere platform for conversational apps, which leverages machine learning to maximize the interaction between people and devices. Rachel is responsible for the company's sales and marketing strategies, and is actively involved in the product's roadmap and in the growing voice community. Prior to founding Conversation.one, Rachel founded Zuznow, an AI platform for building mobile apps, and led the company from $0 to $1 M in revenue. Rachel has a BA in political science and an MA in international relations.

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