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UX for Enterprise ChatGPT Solutions

You're reading from UX for Enterprise ChatGPT Solutions A practical guide to designing enterprise-grade LLMs

Product type Paperback

Published in Sep 2024

Publisher Packt

ISBN-13 9781835461198

Length 446 pages

Edition 1st Edition

Tools

ChatGPT

Concepts

Artificial Intelligence

Author (1):

Richard H. Miller

View More author details

Table of Contents (18) Chapters

Preface

1. Part 1:UX Foundation for Enterprise ChatGPT

2. Chapter 1: Recognizing the Power of Design in ChatGPT FREE CHAPTER

3. Chapter 2: Conducting Effective User Research

4. Chapter 3: Identifying Optimal Use Cases for ChatGPT

5. Chapter 4: Scoring Stories

6. Chapter 5: Defining the Desired Experience

7. Part 2: Designing

8. Chapter 6: Gathering Data – Content is King

9. Chapter 7: Prompt Engineering

10. Chapter 8: Fine-Tuning

11. Part 3: Care and Feeding

12. Chapter 9: Guidelines and Heuristics

13. Chapter 10: Monitoring and Evaluation

14. Chapter 11: Process

15. Chapter 12: Conclusion

16. Index

Why subscribe?

17. Other Books You May Enjoy

Trying conversational analysis

I have placed two files into GitHub to explore. The first is a case study conversational analysis for a human resource tool. One can imagine the kinds of questions that come to HR within a company. When is my check coming? How much vacation do I have left? I need to change my last name. Can I get a discount at the company store? Within the file, explore our reasoning for the classifications for hundreds of examples and see how we summarize and aggregate the data. Use this as a basis for data analysis.

GitHub: Analysis Log File (https://github.com/PacktPublishing/UX-for-Enterprise-ChatGPT-Solutions/blob/main/Chapter2-ConversationalLogAnalysis-2024.xlsb)

That brings us to the second file:

GitHub: Blank Log Analysis File (https://github.com/PacktPublishing/UX-for-Enterprise-ChatGPT-Solutions/blob/main/Chapter2-ConversationalLogAnalysis-2024-empty.xlsx)

This is the empty case study file for your data (from one of the sources we discussed earlier...

The rest of the chapter is locked

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Authors (1)

Richard H. Miller

Richard H. Miller

Richard H. Miller, Ph.D., is a dynamic leader in user experience and conversational AI. With over 20 years of experience in UX design strategy and 7 years in conversational AI, he has founded and managed four global teams, delivering user-centered design solutions to Fortune 500 organizations. At Oracle Corp., he led a team that developed the Oracle support portal, generating over $15B of in-service support revenue. Richard was at the forefront of Oracle's conversational AI deployments on Slack, Teams, and the web. He developed the Expense Assistant AI and designed Oracle's first conversational AI platform. After multiple start-ups, some successful and some not so much, he has grown his design expertise across many disciplines, platforms, toolkits, and technologies. Dr. Miller, as he is known in academic circles or when teaching, specializes in global team building, innovative UX design, Agile design, and growing the expertise of the next generations of UI leaders. Richard still gets to apply what he learned from his Ph.D. in UX design and his MBA. He is committed to excellence and innovation in design and conversational AI.

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