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Key benefits

Learn the intricacies and nuances of every stage of a project's implementation

Discover real-world examples, tips, and tricks that you can apply to any Salesforce project

Overcome the challenges inherent in user interaction and improve your customer experience

Description

Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption. The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You’ll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you’ll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you’ll find out how to create easy-to-use training material for your customers and focus on post-production support – one of the most critical phases. Your customers will stay with you if you support them when they need it! By the end of this Salesforce book, you’ll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.

What you will learn

Create a roadmap to deliver a set of high-level requirements

Prioritize requirements according to their business value

Identify opportunities for improvement in process flows

Communicate your solution design via conference room pilots

Construct a requirements traceability matrix

Conduct user acceptance tests and system integration tests

Develop training artifacts so your customers can easily use your system

Implement a post-production support model to retain your customers

What do you get with Print?

Instant access to your digital copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Redeem a companion digital copy on all Print orders

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

AI Assistant (beta) to help accelerate your learning

Frequently bought together

AU$71.99

The Salesforce Business Analyst Handbook

AU$68.99

The Salesforce CPQ Implementation Handbook

AU$57.99

Total AU$ 198.97

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Unfortunately, due to several restrictions, we are unable to ship to the following countries:

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Feefo Verified review

Jodi Hrbek Mar 08, 2023

Even if your job title isn’t Business Analyst, most of us in the Salesforce ecosystem wear that hat to some degree as we manage and support our internal Salesforce system or work on external client projects. This book artfully explains the role of the BA, defines key terms, explores typical challenges and how to overcome them, and provides endless tips and practical suggestions that will make your life easier and help you create raving fans on every project.Regardless of where you are in your Salesforce journey, you’ll get value from this book and reference it frequently. Highly recommend both for peeps wanting to learn about the role and those already experienced who want to elevate their game, reduce project friction, and deliver quality tech solutions.

Amazon Verified review

Luis Sarmiento Sep 21, 2024

Cualquiera que inicie en una implementación de Salesforce deberia leerlo.Es también un complemento para preparar la certificación de Business Analyst de Salesforce

Ravi Tamada Feb 04, 2023

I recently read several books, but this one by @Srini Munagavalasa is one of the greatest.This book aids a business analyst in improving his expertise in three key aspects.> The first aspect helps in learning planning and analysis activities.> The second aspect helps in solutions and technical design activities.>The third aspect helps in upskilling testing, communication, training, and support activities.The book's most amazing feature is that each chapter offers an outline, benefits, tips/tricks, and real-world examples.I strongly recommend buying & reading this book by those who want to play a role of a Salesforce Business Analyst.Happy Reading & Happy Learning !!!Thanks, @Srini Munagavalasa for your amazing work.

Vignesh P R Mar 31, 2023

As a Salesforce Administrator/Consultant, I felt the need to strengthen my business analyst skills in order to better serve my clients. That's when I came across the "Salesforce Business Analyst Handbook" by Srinivasan Munagavalasa.This book has proven to be an invaluable resource for me. It covers a wide range of topics in a detailed and practical manner, making it easy for professionals like myself to understand and apply the concepts. The author's expertise and experience shine through in every chapter, and the real-world examples, tips, and tricks provided have been incredibly helpful.Since reading this book, I have noticed a significant improvement in my ability to conduct business analysis within the Salesforce platform. I am now more confident in my skills and have a better understanding of how to deliver projects that truly meet the needs of my clients.I highly recommend the "Salesforce Business Analyst Handbook" to anyone working in the Salesforce ecosystem, whether you are an administrator, consultant, or developer. This book will undoubtedly help you grow in your role and take your career to new heights.Thank you, Srinivasan Munagavalasa, for this outstanding resource!

The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption

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