Chapter 4. Delivering a Reprimand

	"Although what I am now to say is to be, in form, a reprimand, it is not intended to add a pang to what you have already suffered."
	--Abraham Lincoln

Sometimes it's necessary to deliver a reprimand or "telling off" in the workplace because someone has violated the code of professional conduct, whether it's formalized or not. The issue could be as basic as someone not complying with a mandatory HR policy, or even being disrespectful or unprofessional. It's probably the most unpleasant conversation to have at work, and I hope it only comes around once in a blue moon for you. That being said, when it happens, it must be dealt with swiftly and effectively. And using the skills you'll learn in this chapter, you'll be able to do just that.

In this chapter you will:

• Meet Trevor, who just couldn't get to the office on time

• Learn three valuable lessons from my own painful experiences

• Learn how to apply the DESC feedback model

• Be able to turn back time and re-write a...