Role of digitization

The digital revolution has peaked and is now altering traditional industries such as utilities, industrial goods, and airlines, among others. Executives in these industries recognize that sensors, machines, and IT systems can be connected to analyze data, enabling faster, more flexible, and more efficient processes. However, many of these executives struggle to understand how they can create strategic advantages by adopting digital practices.

At many airports, digital technologies and services are improving the passenger experience beyond mobile boarding passes and text message alerts. The business processes impacted by digital transformation fall within the purview of Airline Digital BPM.

With much of this transformation happening across processes, the quality of the product is important. Testers are constantly revamping traditional testing strategies, just as carriers devise ways of facilitating the adoption of these changes. In this chapter, we will explore both quality...