Understanding the PSS application

The BrownField Airline is one of the fastest growing, low-cost, regional airlines, flying directly to more than one hundred destinations from its hub. As a start-up airline, BrownField Airline has started its operations with a few destinations and a few aircrafts. The BrownField has developed its home-grown PSS application to handle their passenger sales and services.

Business process view

For discussion purposes, this use case is considerably simplified. The process view in the following diagram shows BrownField Airline’s end-to-end passenger services operations covered by the current PSS solution:

The current solution automates certain customer-facing functions, as well as certain internally-facing functions. There are two internally-facing functions, Pre-flight and Post Flight. Pre-flight is in the planning phase, used for preparing flight schedules, plans, aircrafts, and so on. Post Flight is used by the back office for revenue management, accounting...