Preface

This book is for Salesforce developers, administrators, customers, and partners to get started with the Salesforce platform configuration. It will act as both a reference for an administrators and a configuration guide for newbie customers who want to configure Salesforce for their organization.

This book covers all the possible configurations of Salesforce for enterprises, such as workflow, approval process, Chatter, data management, and AppExchange overview. We have taken a hands-on approach with real-time scenarios so that readers can get a complete overview on the topics.

Salesforce CRM is a service by Salesforce.com, which is commercial, but all the material in this book is developed using the Developer Edition.