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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Questions to test your knowledge

You are now presented with questions about the Salesforce AppExchange, which has been covered in this chapter. The answers can be found at the end of this chapter.

Questions

We present two questions to verify your understanding of the Salesforce AppExchange Marketplace.

Question 1 - Salesforce AppExchange Marketplace

What is the purpose of the Salesforce AppExchange Marketplace? (Select all that apply):

a) Administrators can download and customize pre-built reports and dashboards.

b) Sales users can install add-ins to synchronize the Contacts and Calendar entries in their desktop e-mail apps with Salesforce.

c) Partners can share and link opportunities to collaborate on sales deals.

d) Salesforce customers can share and install apps published by third-party developers and system integrators.

Question 2 - Salesforce AppExchange Package Types

What are the package types found in the Salesforce AppExchange Marketplace? (Select all that apply):

a) Mass Delete.

b) Managed...

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