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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Leverage Salesforce to create scalable and cohesive business-to-consumer experiences

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Product type Paperback
Published in May 2024
Publisher Packt
ISBN-13 9781804619902
Length 464 pages
Edition 2nd Edition
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Authors (2):
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Melissa Murphy Melissa Murphy
Author Profile Icon Melissa Murphy
Melissa Murphy
Mike King Mike King
Author Profile Icon Mike King
Mike King
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Table of Contents (22) Chapters Close

Preface 1. Part 1:Customer 360 Component Products
2. Chapter 1: De-Mystifying Salesforce FREE CHAPTER 3. Chapter 2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with B2C Commerce 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Know Your Customer with Data Cloud (DC) 7. Chapter 6: Salesforce Ecosystem – Building a Complete Solution 8. Part 2: Architecture of Customer 360 Solutions
9. Chapter 7: Role of a Solution Architect 10. Chapter 8: Integration Architecture Options 11. Chapter 9: Creating a 360° View of the Customer 12. Chapter 10: Customizing for Common Business Needs 13. Chapter 11: Enterprise Integration Strategies 14. Part 3: Salesforce Certified B2C Solution Architect
15. Chapter 12: Exam Preparation Tools and Techniques 16. Chapter 13: Prerequisite Certifications 17. Chapter 14: Commerce and Integration 18. Chapter 15: Certification Scenarios 19. Assessments 20. Index 21. Other Books You May Enjoy

Complementary component topics

No topics factor as heavily into the B2C Solution Architect certification or on-the-job responsibilities as the three primary products: the Lightning Platform, Marketing Cloud Engagement, and B2C Commerce. The other products you should be familiar with to be fully prepared are those that complement the core B2C solution architecture.

For the most part, these products were covered in sufficient detail in Chapter 6, Salesforce Ecosystem – Building a Complete Solution. Additional products in the Commerce Cloud space were covered in Chapter 3, Direct-to-Consumer Selling with B2C Commerce. The goal of these chapters and the goal of a B2C solution architect should be to recognize when another Salesforce product would meet the needs of a solution, its overall role in the solution, and how it would integrate.

If you’re looking to focus on any of these components in more detail, your best resources are going to be Trailhead and PLC. You can...

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