Creating a Generative AI-Based Bot

So far, we’ve worked on things that are pretty limited as far as human interaction goes – you create a file, start a process, send an email, and then hand it off to an app or a flow and wait for a result. It can be great.

However, when dealing with people sometimes a little more is needed – such as some level of response and follow-up, someone (or something) that can understand their questions – even if they’re not exactly phrased in the right way. This is an area where a generative, conversational AI bot can be helpful.

In many large companies, human resources is one of the busiest departments – constantly being bombarded by people trying to figure out where the latest benefits forms are, what the vacation accrual policy is, or where to apply for a corporate credit card. While frequently asked question (FAQ) sites have been staples of the self-service world since websites were created, they can be cumbersome...