Chapter 6: Using NLP to Improve Customer Service Efficiency

So far, we have seen a couple of interesting real-world NLP use cases with intelligent document processing solutions for loan applications in Chapter 4, Automating Document Processing Workflows, and built smart search indexes in Chapter 5, Creating NLP Search. NLP-based indexing for content search is becoming very popular because it bridges the gap between traditional keyword-based searches, which can be frustrating unless you know exactly what keyword to use, and natural language, to quickly search for what you are interested in. We also saw how we can use Amazon Textract and Amazon Comprehend with services such as Amazon Elasticsearch (https://aws.amazon.com/elasticsearch-service/), a service that's fully managed by AWS and provides search and analytics capabilities offered by the open source Elasticsearch, but without the need for infrastructure heavy lifting, installation, or maintenance associated with setting up...