Information barriers and Customer Lockbox
The next two solutions we will describe provide more preventative activities to help protect information and avoid improper communication. These are information barriers and Customer Lockbox. Let's start by describing information barriers.
Information barriers
Information barriers are used to avoid communication between users who may cause a potential conflict of interest within the company. These conflicts of interest could cause legal or reputational damage to the company. Information barriers block communication between users or groups through voice, text, and email channels and monitor those attempts to communicate.
Information barriers is another solution that can be found within https://compliance.microsoft.com under the Solutions section on the left. The following screenshot shows the Information Barriers tile. To configure the information barrier, you must create a Segment:
Figure 15.3 – Information...
