Microsoft CRM was first released in 2003. Throughout the years, the platform has seen a significant number of enhancements to its rich offerings, as well as numerous modernization efforts. The platform saw a change in focus from system of records (relationships) to system of engagements (mobility) to now system of intelligence (machine learning and Cortana Intelligence). More than a decade later, Microsoft Dynamics 365 was announced bringing with it the most significant set of changes to the Dynamics suite of products.
A few notable changes introduced in Dynamics 365 worth discussing in this appendix are: rebranding, new capabilities, and licensing changes.
