Case management

In recent years, some colleagues and I have developed a set of theses that we use to direct attention to certain aspects of typical process improvement scenarios. These theses are formulated aggressively to challenge the existing ways of thinking about business processes, process automation, and implementation in Appian.

The theses are not laws, but guidelines. You can use them to initiate discussions and adapt them carefully to your actual requirements. All the theses give tips for business analysis. Some also provide concrete hints for the implementation in Appian.

Tip

These theses are meant to make people reconsider their own points of view. Do your own thinking before using them in a workshop. You must be able to explain the thesis and answer any questions that arise.

Basic principles

Let's understand the basic principles for case management:

• A business process is a concrete description of the transformation of an input to an output.
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