Chapter 2. Days 3-5 – Getting to Know Your System
After spending time acquainting yourself with the key theories behind Kanban, you now need to build on this knowledge with a team of colleagues that will be important to the implementation of the methodology. The aim is to understand your system in as much detail as possible so you´ll have a good start when building your Kanban board that will really help you to visualize your process and also help you improve it to get even more value out of your work.
As you may have noticed, we have frequently referred to the phrase "your system". Your system is everything and everyone that is involved in your process of satisfying your customers.
Your system is everything that happens between when your customer has a need until you have fulfilled the need. In the picture, the system is symbolized with a pipe.
It's the employees, your partners, your support systems, your organization, and your routines. The idea behind "system-thinking" is that the result...
