Chatbot with RPA

One of the unique capabilities of IBM Robotic Process Automation (IBM RPA) is the ability to build chatbots and interactive voice agents without extensive knowledge of Natural Language Processing (NLP) or dependency on other language services. NLP is a field of computer science concerned with identifying entities, such as names and addresses from written prose, and what would appear in a chat interaction. Using NLP features can simplify automating interactions with humans, and IBM RPA provides commands that take advantage of NLP.

This chapter will outline the steps necessary to build a chatbot with IBM RPA but will also discuss when a more elaborated solution would be needed.

We’ll cover the following topics in this chapter:

• Business problems
• Developing a chatbot
• Developing the knowledge base
• Packaging and deployment
• Leveraging the knowledge base in the WAL language
• Configuring the bot service
• Programming the chatbot
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