Integrating CRM across your Organization for Business success: Build your business processes around the needs of your customers by successfully integrating your CRM within your core business functions to drive improvement

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Please Note: Packt eBooks are non-returnable and non-refundable.

Packt eBook and Licensing When you buy an eBook from Packt Publishing, completing your purchase means you accept the terms of our licence agreement. Please read the full text of the agreement. In it we have tried to balance the need for the ebook to be usable for you the reader with our needs to protect the rights of us as Publishers and of our authors. In summary, the agreement says:

• You may make copies of your eBook for your own use onto any machine
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1. Register on our website using your email address and the password.
2. Search for the title by name or ISBN using the search option.
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4. Choose the format you wish to purchase the title in; if you order the Print Book, you get a free eBook copy of the same title. 
5. Proceed with the checkout process (payment to be made using Credit Card, Debit Cart, or PayPal)

• If you experience a problem with using or installing Adobe Reader, the contact Adobe directly.
• To view the errata for the book, see www.packtpub.com/support and view the pages for the title you have.
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Our eBooks are currently available in a variety of formats such as PDF and ePubs. In the future, this may well change with trends and development in technology, but please note that our PDFs are not Adobe eBook Reader format, which has greater restrictions on security.

You will need to use Adobe Reader v9 or later in order to read Packt's PDF eBooks.

• You can get the information you need immediately
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• They are copy-paste enabled
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• They are lower price than print
• They save resources and space

Packt eBooks are a complete electronic version of the print edition, available in PDF and ePub formats. Every piece of content down to the page numbering is the same. Because we save the costs of printing and shipping the book to you, we are able to offer eBooks at a lower cost than print editions.

When you have purchased an eBook, simply login to your account and click on the link in Your Download Area. We recommend you saving the file to your hard drive before opening it.

For optimal viewing of our eBooks, we recommend you download and install the free Adobe Reader version 9.