Chapter 6: Basic Functions in Sales Document

This chapter lays the basis for understanding business transactions in SAP Customer Relationship Management (CRM). Before understanding sales transactions in SAP CRM, it is imperative to understand the transaction structure and what is required to set up a transaction in SAP CRM. To have transactions that are free of error and to accommodate business needs, an understanding of the business transaction structure and its configuration is key. This chapter covers the basic functions and their structure related to sales documents in SAP CRM. It also explains the concepts of basic functions within CRM business transactions, such as quotations, contracts, and sales orders.

Here is a list of the topics covered in this chapter:

• Overview of the order to cash cycle
• Business transactions in SAP CRM

By the end of this chapter, you will understand the basics of business transactions, such as sales documents and transaction...