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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Understanding functional and technical design

Design documents are critical to any software project, whether it is a matter of developing new software or upgrading any existing software. These documents are also called specs documents. They play a critical role during the upgrade or maintenance phase, so it is recommended to create such a document. We will be discussing how to prepare these documents. However, before looking at what it is we need to prepare these documents, let's first understand what FDDs and TDDs are, and what the difference is between functional and technical design. We will also learn why it is that we need these documents, and what purpose they serve.

Functional design documents

An FDD helps the...

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