IBM Support Assistant—general tools

For updated information on new tools and products add-ons to the ISA tool, please visit the add-on page at http://www-01.ibm.com/support/docview.wss?uid=swg27012689. The same capabilities for finding, analyzing problem sets, collecting and sending Data to IBM support are available for all add-ons here.

Note

You can listen to the on the go MP3 files at the following URLs:

• ISA part 1 — customize ISA and find information at ftp://public.dhe.ibm.com/software/websphere/techexchange/ISA_Part1.mp3

• ISA part 2 — automated data collection and problem determination capabilities at ftp://public.dhe.ibm.com/software/websphere/techexchange/ISA_Part2.mp3

• ISA part 3 — problem determination tooling, troubleshooting tools, and data collection options at ftp://public.dhe.ibm.com/software/websphere/techexchange/ISA_Part3.mp

Depending on the types of software stack or different problem types, such as JVM related, configuration, specific tools for CICS and Lotus, for example...