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Key benefits

Leverage Power Apps and customize Dynamics 365 CE apps to implement advanced business case scenarios

Create automation with Power Automate to empower Dynamics 365 CE users to increase their productivity

Easily build bots using Power Virtual Agents for both internal and external use cases

Description

Extending Dynamics 365 Customer Engagement Apps with Low Code helps you gain a comprehensive, practical understanding of how a no-code/low-code project approach works for Dynamics 365 (D365) Customer Engagement (CE). This book covers the most relevant native capabilities for configuration, along with real-world scenarios to showcase the magic of extending D365 CE apps with Power Platform. The book starts by identifying different scenarios and use cases to extend D365 CE apps with a low-code approach. You’ll learn about the different capabilities of Dataverse and Power Apps used to extend native applications. Next, you'll discover how to leverage Power Apps, both Canvas apps and model-driven apps, and Power Pages, to build apps and portals around D365 CE processes. You’ll also explore Power Automate's capabilities to create or modify business processes, as well as incorporate new processes and automation. As you advance, you’ll also discover how Power Virtual Agents can be implemented in D365 CE apps. The book concludes by teaching you to integrate Power BI natively with customer engagement, thus facilitating the construction of advanced reports and dashboards. By the end of this book, you’ll have gained hands-on expertise in customizing CE apps with Power Platform to deliver more scalable and maintainable solutions.

Who is this book for?

This book is for Dynamics 365 developers, solutions architects, technical functional consultants, and pre-sales architects working on Dynamics 365 customer engagement who want to customize and extend their customer engagement apps with the power of low-code/no-code technology, and gain practical experience in using Power Platform components to deliver scalable, maintainable, and intelligent solutions to their clients. Working knowledge of Dynamics 365 and basic knowledge of low-code/no-code technology will help you get the most out of this book.

What you will learn

Leverage the capabilities of Dataverse and Power Apps to extend Dynamics 365 CE native applications

Create Canvas and model-driven apps on top of Dynamics 365 CE applications

Integrate AI Builder capabilities with Dynamics 365 CE for advanced solutions

Create automation with business process flow, cloud flows, and classic workflows

Deploy a chatbot and integrate it with Dynamics 365 CE processes

Embed Power BI dashboards and reports in Dynamics 365 CE apps

What do you get with Print?

Instant access to your digital copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Redeem a companion digital copy on all Print orders

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

AI Assistant (beta) to help accelerate your learning

Frequently bought together

Becoming a Dynamics 365 Finance and Supply Chain Solution Architect

AU$55.99

Microsoft Power Platform Enterprise Architecture

AU$71.99

Extending Dynamics 365 Customer Engagement Apps with Low Code

AU$50.99

Total AU$ 178.97

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Shipping Details

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Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

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Rest of the World:

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Unfortunately, due to several restrictions, we are unable to ship to the following countries:

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Ukraine
Venezuela

Mike Hartley Jan 29, 2023

The Power Platform is undeniably the darling of the Microsoft Business Applications world at the moment, but there's never been anything to help Dynamics 365 professionals understand how they can utilise it.... Until Now!This book by Nicolas Andres Fernandez is an essential guide for any consultant or solutions architect with a D365 background who is looking to understand and unleash to full potential of the Power Platform.Written in easy to reference sections, and in a very approachable manner, this book shows how the different products can add value to the Customer Engagement suite of products.The ebook is great, but the physical copy for me makes the most sense as you can just have it next to you as you work. It's also ideal to browse through whilst waiting for the latest solutions to deploy or environments to spin up 😉

Amazon Verified review

Jamie Barker Jan 26, 2023

**I received a copy of this book for an honest review**This is a great book to all those people who are looking to extend Dynamics 365 CE with the Power Platform . It is well written with clear step by step exercises to help you understand how to use the capabilities and get you thinking about how you can use the skills gained to apply to your own challenges.This is not a book that goes super deep on the various capabilities but does give you the foundations to build upon. Having said that I did take away the odd nugget!

Extending Dynamics 365 Customer Engagement Apps with Low Code: Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

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