DevOps and Deming's ninth principle

Viktor Farcic: That nicely brings me to the first question I have for you, which is: what does the word DevOps actually mean? I've spoken to a number of people, many of whom are featured in this book, and when I come to this question, I don't think I've ever received the same answer. What's your take on it?

Gregory Bledsoe: The whole idea of defining what the word DevOps means is probably the most fundamentally misunderstood question out there. That's not to say that the question itself is wrong because, while there are many valid answers, there are infinitely more invalid answers, and that's fundamentally the problem we have. Even when people are giving valid answers, they're only partial answers, and those giving the answers don't fully understand the overall scope of the question. As an industry, we're constantly learning new lessons and incorporating new things, and DevOps is a way to collect...