International Operational Controls and Standards

In the previous chapter, you covered the construction and implementation of cloud infrastructure, including hardware-specific security measures, operational aspects such as access controls and patch management, and topics such as Infrastructure as Code (IaC) strategy and performance monitoring. Building upon this, in this chapter, you will focus on operational controls and measures in cloud environments, underscoring the importance of standards governing these operations. You will learn how these standards ensure the effective, secure, and reliable functioning of services. Additionally, you will explore the crucial roles played by established frameworks such as Information Technology Infrastructure Library (ITIL) and International Organization for Standardization/International Electrotechnical Commission (ISO/IEC) 20000-1 in orchestrating seamless operations. Understanding these operational controls and standards is not only essential...