Summary

At this point, you know how to identify the different groups of API users and what matters to them the most. You also understand the different API user experience types and how API friction can translate into an unsuccessful API product. Let’s look in detail at the various concepts that you learned by reading this chapter.

You began by learning how to answer this chapter’s question: who uses APIs? You dove deep into the different business industries where APIs are consumed, and you understood that the top sectors are education, healthcare, banking, and, of course, technology. Then, you analyzed the different personas that interact with APIs when performing their jobs. You learned that API users are not just developers. From there, you learned about the API hierarchy of needs and how it’s used to measure developer experience. On top of that, you understood what second-degree user experience means and what you can do to take it into account when designing...