Summary

This chapter first discussed the importance of culture and organizational priorities for your operating model. You then examined how to gain a better understanding of your workloads’ expected behaviors by implementing telemetry, configuration and change management, deployment release management, and by preparing runbooks and playbooks. Finally, you learned about the importance of having a thorough understanding of your operations’ health and how to improve them over time.

In the next chapter, you will look into bringing improvements to the reliability of your workload.