Summary

In this chapter, you learned about user personas and mapping the user journey. Consumers of APIs have a view of the APIs that starts with their discovery of the APIs. Users will go through discovery, evaluation, integration, deployment, and observability stages before you can consider them to have successfully onboarded to your APIs. During this process, team members from different parts of the organization may work together to make decisions and put them into action. As the producer of APIs, it is important that you develop a deep understanding of all the different personas involved in making this buying decision.

Once you identify the various user personas for your APIs, you can work backward from the customer journey to identify their pain points, enabling you to measure exact customer pain points so that you can address them in a prioritized manner. A deep understanding of your users will empower you to communicate with your team and other stakeholders in a consistent...